Q. How can I pay you?
A. We accept all major credit cards: Visa & MasterCard, a global online payment system, a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It’s also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.

 

 

Q. Why was my credit card declined?
A. We are unable to determine why a card has been declined. Credit card companies do not disclose your account information to us, so please contact your bank directly for more information. Occasionally an order is cancelled because your credit card is declined, this can happen for several reasons:

*The credit card number or the expiry date you provided was incorrect. Please check your entries for typos.

*There were insufficient funds available on your credit card.

*Your credit card expired.

*During the transfer of funds when you were purchasing, you encountered an Internet connection problem.

*Your bank or credit card company was having technical issues.

*Our website, or Authorize.net (the companies who process credit cards) was having technical issues.

To complete your order, Please confirm that you have entered this information correctly, and try again.

 

Q. How much is your shipping charge?
A. The shipping cost is calculated at the time of checkout process and is based on your preferred shipping method and zip code. All shipping costs are calculated based on the shipping carriers shipping rates plus any shipping and handling charges that are applicable. We will not assume shipping charges beyond the acknowledged destination address. Your total shipping charges will automatically compute during Checkout prior to the completion of your order, is displayed on the Shipping Options page, step 2 of the checkout process.

 

Q. How long will it take to process & ship my Order?
A. We process most orders in 1 to 2 business days. Product availability will have an effect on delivery, of a couple of days or longer. Total delivery time = processing time + transit time.

Our common carrier is EMS (Express Mail Service, deliver by USPS). Our normal shipping hours are Monday - Friday from 10:00am to 3:00pm Pacific Standard Time. Usually the package will be delivery in few business days.

 

Q. What if my order includes several items with different availabilities?
A. Multiple-item orders are held for shipment until all items are available. (For instance, if you order three items, and two necklaces have an availability of 1-2 business days while one bracelet has an availability of 5-7 days, your order will ship in 5-7 days.) In this case if you would like to have the necklaces urgently, then you may wish to place two separate orders for the items (additional delivery charges will apply).

 

Q. May I combine two separate orders to save on shipping costs?
A. We do combine orders. Combined orders must be shipped to the same street address. Please understand we cannot combine an order once it has been processed.

 

Q. Can I track my order?
A. Whenever possible, we will email you a tracking number so that you may track the progress of your package. Tracking numbers are generally issued right after the shipping label is created.

 

Q. My tracking number is not working, what should I do?
A. If you try to track your package and you get a message saying "Unable to Track Shipment", don’t be concerned, it’s perfectly normal. Sometimes there is a delay in the time it takes their system database to update the information we send them. Try again later or tomorrow and you should be able to track it.

 

Q. How do I modify my order?
A. In order to provide our customers with the quickest possible delivery, we ship all orders within a very small window of time after an order is placed. If you have already placed an order and wish to change it, please contact Customer Service. Last-minute changes to unshipped orders are sometimes possible.

 

Q. I think I may have place a duplicate order. What should I do?
A. Email our customer service representatives ASAP. We will void the order for you as long as it has not been invoiced and/or shipped. If a duplicate order has been shipped, you will need to call the carrier who shipped your goods, which you can obtain from our customer service representative, and refuse the tracking for that shipment. You will be refunded for the cost of the goods when the items are returned back to us.

 

Q. After I submit an order, how will I be advised of the order’s progress?
A. We will do everything possible to keep you informed of your order via e-mail. You will receive an order confirmation by email shortly after the order is submitted. A tracking number will also be sent to you by email once your product is shipped. Please check your email regularly for any updates on the order status.

 

Q. Can I reactivate an order that has been void/cancelled?
A.Order cannot be reactivated once it has been voided or cancelled. Please replace a new order online.

 

Q. Do you carry and sell items that are not on the website?
A. No. All the products we sell are contained on our website. If you are in need of a product that is not on our website, there is no chance that we might have it or can procure it for you.

 

Q. Do you accept international orders?
A. Yes, International orders are welcome. We will responsible for any custom fees, duties and taxes if any.